/* Admin Console Styles */
:root {
  --primary-color: #2563eb;
  --primary-hover: #1d4ed8;
  --success-color: #10b981;
  --warning-color: #f59e0b;
  --danger-color: #ef4444;
  --bg-color: #f3f4f6;
  --sidebar-bg: #ffffff;
  --border-color: #e5e7eb;
  --text-main: #111827;
  --text-muted: #6b7280;
}

* {
  box-sizing: border-box;
  margin: 0;
  padding: 0;
}

body {
  font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;
  background-color: var(--bg-color);
  color: var(--text-main);
  font-size: 14px;
  height: 100vh;
  overflow: hidden;
}

/* 布局 */
.app-layout {
  display: flex;
  flex-direction: column;
  height: 100vh;
}

.app-navbar {
  height: 56px;
  background: #ffffff;
  border-bottom: 1px solid var(--border-color);
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 0 20px;
  z-index: 10;
}

.nav-brand {
  display: flex;
  align-items: center;
  gap: 8px;
  font-size: 16px;
  font-weight: 600;
}

.nav-actions {
  display: flex;
  align-items: center;
  gap: 12px;
}

.app-workspace {
  flex: 1;
  display: flex;
  overflow: hidden;
}

/* 左侧会话列表 */
.session-sidebar {
  width: 320px;
  background: var(--sidebar-bg);
  border-right: 1px solid var(--border-color);
  display: flex;
  flex-direction: column;
}

.sidebar-header {
  padding: 14px 16px;
  border-bottom: 1px solid var(--border-color);
  display: flex;
  flex-direction: column;
  gap: 10px;
}

.search-box input {
  width: 100%;
  padding: 8px 12px;
  border: 1px solid var(--border-color);
  border-radius: 8px;
  font-size: 13px;
  outline: none;
}

.search-box input:focus {
  border-color: var(--primary-color);
}

.filter-tabs {
  display: flex;
  background: #f3f4f6;
  padding: 3px;
  border-radius: 8px;
}

.tab-btn {
  flex: 1;
  border: none;
  background: transparent;
  padding: 6px 4px;
  font-size: 12px;
  border-radius: 6px;
  cursor: pointer;
  color: var(--text-muted);
  position: relative;
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 4px;
}

.tab-btn.active {
  background: #ffffff;
  color: var(--text-main);
  font-weight: 600;
  box-shadow: 0 1px 3px rgba(0, 0, 0, 0.08);
}

.tab-badge {
  background: var(--danger-color);
  color: #fff;
  font-size: 10px;
  padding: 1px 5px;
  border-radius: 10px;
}

.tab-badge-gold {
  background: #f59e0b;
}

.tab-badge-green {
  background: #10b981;
}

.tab-badge-blue {
  background: #6366f1;
}

.batch-actions {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 8px 0 0 0;
  border-top: 1px solid var(--border-color);
  margin-top: 8px;
}

.batch-select-all {
  display: flex;
  align-items: center;
  gap: 6px;
  font-size: 12px;
  color: var(--text-muted);
  cursor: pointer;
}

.batch-select-all input {
  cursor: pointer;
}

.session-list {
  flex: 1;
  overflow-y: auto;
}

.session-item {
  padding: 14px 16px;
  border-bottom: 1px solid var(--border-color);
  cursor: pointer;
  transition: background 0.15s;
  display: flex;
  flex-direction: column;
  gap: 6px;
}

.session-item:hover {
  background: #f9fafb;
}

.session-item.active {
  background: #eff6ff;
  border-left: 3px solid var(--primary-color);
}

.session-item.selected {
  background: #fef3c7;
  border-left: 3px solid #f59e0b;
}

.session-checkbox {
  margin-right: 8px;
  cursor: pointer;
}

.important-star {
  color: #f59e0b;
  font-size: 14px;
  margin-left: 4px;
}

.session-item-top {
  display: flex;
  justify-content: space-between;
  align-items: center;
}

.session-item-right {
  display: flex;
  align-items: center;
  gap: 6px;
}

.unread-badge-wx {
  background: #fa5151;
  color: #ffffff;
  font-size: 11px;
  font-weight: 600;
  min-width: 18px;
  height: 18px;
  border-radius: 9px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  padding: 0 5px;
  line-height: 1;
  box-shadow: 0 2px 5px rgba(250, 81, 81, 0.3);
}

.session-visitor-name {
  font-weight: 600;
  font-size: 14px;
}

.session-time {
  font-size: 11px;
  color: var(--text-muted);
}

.session-preview {
  font-size: 12px;
  color: var(--text-muted);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.session-tags {
  display: flex;
  gap: 6px;
  margin-top: 2px;
}

/* 状态标签 */
.status-tag {
  font-size: 11px;
  padding: 2px 8px;
  border-radius: 10px;
  display: inline-flex;
  align-items: center;
}

.status-ai { background: #e0e7ff; color: #4338ca; }
.status-human_pending { background: #fee2e2; color: #b91c1c; font-weight: bold; animation: pulse-red 2s infinite; }
.status-human { background: #dcfce7; color: #15803d; font-weight: bold; }
.status-closed { background: #f3f4f6; color: #6b7280; }

@keyframes pulse-red {
  0%, 100% { opacity: 1; }
  50% { opacity: 0.6; }
}

/* 右侧聊天主区 */
.chat-main {
  flex: 1;
  display: flex;
  flex-direction: column;
  background: #ffffff;
}

.chat-placeholder {
  flex: 1;
  display: flex;
  align-items: center;
  justify-content: center;
  color: var(--text-muted);
  text-align: center;
}

.placeholder-icon {
  font-size: 48px;
  margin-bottom: 12px;
}

.chat-panel {
  flex: 1;
  display: flex;
  flex-direction: column;
  height: 100%;
}

.chat-header {
  padding: 12px 20px;
  border-bottom: 1px solid var(--border-color);
  display: flex;
  justify-content: space-between;
  align-items: center;
  background: #fafafa;
}

.visitor-meta {
  display: flex;
  align-items: center;
  gap: 12px;
}

.visitor-avatar {
  width: 40px;
  height: 40px;
  border-radius: 50%;
  background: #e0e7ff;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 18px;
}

.visitor-title {
  display: flex;
  align-items: center;
  gap: 8px;
  font-size: 15px;
  font-weight: 600;
}

.visitor-sub {
  font-size: 12px;
  color: var(--text-muted);
  margin-top: 2px;
}

.chat-header-actions {
  display: flex;
  gap: 8px;
}

/* 消息流 */
.chat-messages {
  flex: 1;
  padding: 20px;
  overflow-y: auto;
  background: #f9fafb;
  display: flex;
  flex-direction: column;
  gap: 14px;
}

.admin-msg-row {
  display: flex;
  flex-direction: column;
  max-width: 75%;
}

.admin-msg-visitor {
  align-self: flex-start;
}

.admin-msg-ai, .admin-msg-human {
  align-self: flex-end;
}

.admin-msg-system {
  align-self: center;
  background: #f3f4f6;
  color: var(--text-muted);
  font-size: 12px;
  padding: 4px 12px;
  border-radius: 12px;
}

.admin-msg-bubble {
  padding: 10px 16px;
  border-radius: 12px;
  font-size: 13px;
  line-height: 1.6;
  word-break: break-word;
}

.admin-msg-visitor .admin-msg-bubble {
  background: #ffffff;
  border: 1px solid var(--border-color);
  color: var(--text-main);
}

.admin-msg-ai .admin-msg-bubble {
  background: #eef2ff;
  border: 1px solid #c7d2fe;
  color: #312e81;
}

.admin-msg-human .admin-msg-bubble {
  background: var(--primary-color);
  color: #ffffff;
}

.admin-msg-meta {
  font-size: 11px;
  color: var(--text-muted);
  margin-bottom: 4px;
}

/* 底部发送区 */
.chat-composer {
  padding: 14px 20px;
  border-top: 1px solid var(--border-color);
  background: #ffffff;
  display: flex;
  flex-direction: column;
  gap: 10px;
}

.quick-replies {
  display: flex;
  gap: 8px;
  overflow-x: auto;
  padding-bottom: 4px;
}

.quick-tag {
  background: #f3f4f6;
  font-size: 12px;
  padding: 4px 10px;
  border-radius: 14px;
  color: var(--text-main);
  cursor: pointer;
  white-space: nowrap;
  transition: all 0.2s;
}

.quick-tag:hover {
  background: #e5e7eb;
}

.composer-box {
  display: flex;
  flex-direction: column;
  gap: 8px;
}

.composer-box textarea {
  width: 100%;
  padding: 10px 14px;
  border: 1px solid var(--border-color);
  border-radius: 8px;
  font-family: inherit;
  font-size: 13px;
  resize: none;
  outline: none;
}

.composer-box textarea:focus {
  border-color: var(--primary-color);
}

.composer-actions {
  display: flex;
  justify-content: space-between;
  align-items: center;
}

.composer-tip {
  font-size: 11px;
  color: var(--text-muted);
}

/* 按钮通用 */
button {
  cursor: pointer;
  border-radius: 6px;
  border: none;
  font-weight: 500;
  transition: all 0.2s;
}

.btn-primary {
  background: var(--primary-color);
  color: #ffffff;
  padding: 8px 18px;
}

.btn-primary:hover { background: var(--primary-hover); }

.btn-secondary, .file-upload-label {
  background: #f3f4f6;
  color: var(--text-main);
  padding: 6px 12px;
  font-size: 12px;
  border: 1px solid var(--border-color);
  border-radius: 6px;
  display: inline-flex;
  align-items: center;
  cursor: pointer;
}

.btn-secondary:hover, .file-upload-label:hover { background: #e5e7eb; }

.btn-danger-outline {
  background: transparent;
  color: var(--danger-color);
  border: 1px solid var(--danger-color);
  padding: 5px 12px;
  font-size: 12px;
}

.btn-danger-outline:hover { background: #fee2e2; }

.btn-action {
  padding: 6px 12px;
  font-size: 12px;
  border-radius: 6px;
}

.btn-takeover { background: var(--warning-color); color: #fff; }
.btn-takeover:hover { background: #d97706; }

.btn-to-ai { background: #e0e7ff; color: #4338ca; }
.btn-to-ai:hover { background: #c7d2fe; }

.btn-close { background: #f3f4f6; color: var(--text-muted); border: 1px solid var(--border-color); }
.btn-close:hover { background: #e5e7eb; }

.btn-important { background: #fef3c7; color: #92400e; border: 1px solid #fcd34d; }
.btn-important:hover { background: #fde68a; }
.btn-important.active { background: #f59e0b; color: #ffffff; }

.btn-delete { background: #f3f4f6; color: var(--danger-color); border: 1px solid var(--border-color); }
.btn-delete:hover { background: #fee2e2; }

.btn-track { background: #e0e7ff; color: #4338ca; }
.btn-track:hover { background: #c7d2fe; }

/* 模态框 */
.modal-overlay {
  position: fixed;
  inset: 0;
  background: rgba(0, 0, 0, 0.5);
  display: flex;
  align-items: center;
  justify-content: center;
  z-index: 9999;
}

.modal-card {
  background: #ffffff;
  width: 360px;
  padding: 24px;
  border-radius: 12px;
  box-shadow: 0 20px 25px -5px rgba(0, 0, 0, 0.1);
}

.modal-header h2 { font-size: 18px; margin-bottom: 6px; }
.modal-header p { font-size: 12px; color: var(--text-muted); margin-bottom: 20px; }

.form-group input {
  width: 100%;
  padding: 10px 14px;
  border: 1px solid var(--border-color);
  border-radius: 6px;
  margin-bottom: 16px;
  font-size: 14px;
}

.btn-block { width: 100%; padding: 10px; }
.error-text { color: var(--danger-color); font-size: 12px; margin-top: 10px; text-align: center; }

/* 大模态框 */
.modal-large {
  width: 90%;
  max-width: 900px;
  max-height: 85vh;
  overflow: hidden;
  display: flex;
  flex-direction: column;
}

.modal-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
}

.btn-close-modal {
  background: none;
  border: none;
  font-size: 24px;
  color: var(--text-muted);
  cursor: pointer;
  padding: 0 8px;
}

.btn-close-modal:hover {
  color: var(--text-main);
}

/* 轨迹内容区 */
.track-content {
  flex: 1;
  overflow-y: auto;
  padding: 16px;
  max-height: calc(85vh - 80px);
}

.track-loading {
  text-align: center;
  color: var(--text-muted);
  padding: 40px;
}

/* 轨迹时间线 */
.track-timeline {
  position: relative;
  padding-left: 24px;
}

.track-timeline::before {
  content: '';
  position: absolute;
  left: 8px;
  top: 0;
  bottom: 0;
  width: 2px;
  background: var(--border-color);
}

.track-item {
  position: relative;
  margin-bottom: 20px;
  padding: 12px 16px;
  background: #f9fafb;
  border-radius: 8px;
  border: 1px solid var(--border-color);
}

.track-item::before {
  content: '';
  position: absolute;
  left: -20px;
  top: 16px;
  width: 10px;
  height: 10px;
  border-radius: 50%;
  background: var(--primary-color);
  border: 2px solid #fff;
}

.track-item-time {
  font-size: 11px;
  color: var(--text-muted);
  margin-bottom: 6px;
}

.track-item-page {
  font-size: 13px;
  font-weight: 600;
  color: var(--text-main);
  margin-bottom: 4px;
  word-break: break-all;
}

.track-item-title {
  font-size: 12px;
  color: var(--primary-color);
  margin-bottom: 8px;
}

.track-item-meta {
  display: flex;
  gap: 16px;
  font-size: 11px;
  color: var(--text-muted);
  flex-wrap: wrap;
}

.track-item-meta span {
  display: flex;
  align-items: center;
  gap: 4px;
}

.track-item-clicks {
  margin-top: 10px;
  padding-top: 10px;
  border-top: 1px dashed var(--border-color);
}

.track-clicks-title {
  font-size: 11px;
  font-weight: 600;
  color: var(--text-muted);
  margin-bottom: 6px;
}

.track-click-item {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  font-size: 11px;
  background: #e0e7ff;
  color: #4338ca;
  padding: 3px 8px;
  border-radius: 12px;
  margin: 2px 4px 2px 0;
}

.track-click-time {
  color: var(--text-muted);
  font-size: 10px;
}

.track-summary {
  background: #f0fdf4;
  border: 1px solid #bbf7d0;
  border-radius: 8px;
  padding: 16px;
  margin-bottom: 20px;
}

.track-summary-title {
  font-size: 14px;
  font-weight: 600;
  color: #166534;
  margin-bottom: 10px;
}

.track-summary-stats {
  display: flex;
  gap: 24px;
  flex-wrap: wrap;
}

.track-stat {
  text-align: center;
}

.track-stat-value {
  font-size: 24px;
  font-weight: 700;
  color: #166534;
}

.track-stat-label {
  font-size: 11px;
  color: #15803d;
}